Live chat:
If you have any questions regarding your account that are not answered within the user guides, you can speak to the team via Live Chat between 8.30am and 4.30pm Monday to Friday. Our Live Chat Bot is also available 24/7 to help with frequently asked questions. If you wish to raise a query outside of our working hours, you can raise a ticket through Live Chat which will be sent to our team to review and respond.
Phone Line:
We’ve moved to real-time channels to provide faster response times and improved resolution for your queries therefore our phone number has been removed. Please provide details of your query via the Live Chat function on your account so that we can assist you.
Email:
Our mailbox has been removed and is no longer monitored as we have moved to real-time channels to provide faster response times and improved resolution to your queries. Please contact us via the Live Chat function on your account so that we can assist you.