Table of Content
Mileage Entry FAQs
Why does my payroll figure have a minus in front of it?
Why is my payroll value 'Pending Upload'
How do I claim mileage for a previous period, if it is already closed?
I need to add a Passenger but they are not available
What does mileage reimbursement mean on my account?
Closing off FAQs
The system will not allow me to close off the period because my odometer is too low.
The system is calculating more private mileage than I have completed.
Mileage Entry FAQs
Why Does My Payroll Figure Have a Minus In Front Of it?
If you are deducted for your private miles, any figure with a minus in front of it on your paycheck is a reimbursement. On your TMC account, you will see this as a figure in the Payroll Deduction Column, in brackets.
Why is my payroll value ‘Pending Upload’
If your account is showing pending upload, our payroll team have not yet confirmed the figures for your calculation, they will upload this as soon as possible.
You may see Pending Upload in an old scheme, our payroll team can only upload values into a current active set up. If you have had a backdated switch, or switched during the month, the total calculated amount for both schemes, will appear in the most current one.
How do I claim mileage for a previous period, if it is already closed?
If you need to claim trips from a previous month, you must enter these into the current open period. Please select the correct date for the trip and save it in the open period, for example a trip from the 1st of April, would still need to be dated the 1st April, even if it is logged into May. Once you close off with month with the most recent odometer reading, the system will calculate all mileage together.
When is my cut off?
Your mileage cut off can either be found from the Dashboard, under the 'Account Details' section, titled 'Next Cut-off Date':
Or on the bottom left-hand corner of your account. Any cut off reminder Email, also display your cut off date and time. No matter when your cut off date is, the time is always 10 pm UK time.
- Can I claim commute mileage?
If your company is willing to pay commute mileage (tax deductible), from the Trip Summary page, you will be able to see the 'Commute' column on your account. If you don't see this column, then you're unable to claim commute mileage.
If you're unsure if the mileage you're trying to claim is commute, which is often considered Private Mileage, please refer to HMRC's guide on Ordinary commuting and private mileage.
You may receive the message 'This trip is identified as commute trip according to the home Postcode and workplace Postcode provided.' - this indicates you've tried to youlog a trip from your home postcode, to your permanent workplace postcode, which can be found in your Employee Details. If you believe this is incorrect you will always need speak to your fleet manager as we require confirmation to update this.
- I need to add a passenger but they are not available.
if you are trying to add a passenger to your trip and they are not available from the drop down menu you have, please contact TMC via Live Chat, who will be able to assist you.
When you are adding a passenger to a trip, this will never be yourself as you are the driver of the car. A passenger is for example a colleague who will not be claiming for this trip themselves but were on the same business trip as you.
- What does Mileage Reimbursement mean on my Account
Mileage Reimbursement is the amount of money you have been paid for the business mileage you have logged on your TMC account. If you are seeing this on the home page, this will be the total so far for the tax year.
Closing off FAQs
The system will not allow me to close off the period because my odometer is too low - Negative Private miles
You receive this message, when the difference between the odometer readings provided is lower than the business mileage logged since your last close off. If the business mileage is higher than the difference between your odometer readings, this will prevent the system from closing off. Please check that there are no duplicate business trips and that there are no errors in the business mileage amounts entered, as well as that the odometer readings provided are correct. Please also check for any missing temporary vehicles.
The system is calculating more private mileage than I have completed.
Private miles are calculated using the odometer readings and business miles provided. We calculate the difference between the start and end odometer reading, which then provides us the total mileage completed since the last close off. Any business miles logged are then removed from this figure to calculate the private miles. If the private miles are too high, please check that you are not missing any business trips and that all odometer readings are correct. TMC cannot amend your private miles, if all business miles have been logged and the readings are correct.