Fuel Card FAQ’s
Administrated Fuel Cards
We will be able to assist with the following, if we administrate your fuel cards. Your company will be able to advise if this is the case. If we do not have administrative access of your fuel cards, we cannot assist you with the below queries and you would need to pick this up internally.
- Ordering a Card
- Forgotten Pin
- Declines
- Replacements
All queries regarding the above must be sent in an Email to updates@tmc.co.uk and contain the following information.
- Description of the Request - e.g. My card was declined at Tesco in Crewe, please could you check if there is any issue with it.
- Name
- Employee ID
If you are requesting a replacement, a new pin or a new card please also include:
- Valid phone number – this will be used if the Pin reminder can be resent as a text message.
- Valid current address, we will compare this against the address we have on file and update this if necessary, ensuring that the card is sent to the correct place.
Requests for new cards, replacements and pin numbers cannot be taken via Live Chat or over the phone, these must be sent in via Email. DO NOT sent full 16 Digit Card Numbers in any Emails for VISA or Mastercards. TMC will never request full VISA or Mastercard numbers.
Spends on a Company Credit Card
If you have made a spend on a company credit card, you must send an Email to us containing the following information. Please contact Live Chat to be given the correct Email address.
A sentence advising that you used the company credit card.
- Name and ID number
- Date of the Spend
- A photo/copy of the receipt of the spend
This will then be uploaded to your account. If you are deducted for your private miles or fully deducted your fuel card spend, it is vital that this is on your account, to ensure that all deductions are correct and HMRC compliant.
Please do not add a company credit card spend to your account as Employee Funded Cost.