Our support team cannot give further information on the rejection reason for your expenses, other than what is shown on your account, you must go to your approver to confirm the reason for the rejection.
If your expenses have been rejected by your approver - you can amend the rejected expense by logging into your account and navigating to the expenses section, as per claiming your expense.
Select ‘Add/ Amend’ next to relevant period in which an item has been rejected.
Scroll down the list of expenses to the rejected claim (highlighted in red) and select ‘Choose Action’ to the right of the expense line, then select ‘Edit’ from the drop-down option.
The expense details will then move up into the Expense item fields where you can make the necessary changes, as per the rejection reason, save and re-submit the item to your approver. If your approver has rejected the expense due to it not being claimable, please do not resubmit it.