Recording Home Charge Value During Close Off
To record your home charging, you will need to enter the total KWH used per tariff for the month, in the relevant box next to the tariff rate, on your monthly close off page.
If required by your company, you may need to upload a statement i.e. Proof of the amount of kWh charged for the month. Please take a screenshot of the app from your charge point provider, showing the amount of kWh used and upload this. If you cannot get a screenshot from your app or are struggling to supply the correct information, please contact TMC where a member of the team will be able to advise on what proof is accepted by your company.
Please do not upload your home tariff document, this will be rejected and you will be advised in an Email to upload a valid Charge Point Provider Statement showing proof of the kWh used.
Once uploaded, continue the close off process until you see the confirmation message that the month has been closed off. If your company requires the document to be checked, our team will action this within 2 working days, from the day the period was closed. Please be aware, should you reopen the period before this has been checked, the 2 working day time will reset.
The team check documents within 2 working days, this process cannot be sped up and chasing the team will not mean that your document will be checked faster. Please make sure to leave at least 2 working days before your cut off date when uploading a Home Tariff.
Make sure your home charge events are dated within the current period's timeframe, otherwise you may receive the error 'Date of Charge Event must be between the periods dates dd/mm/yyyy and dd/mm/yyyy'.
Claiming For a Previous Period or Amending Rejected Document
If you need to claim for a previous period, or a period where your charge point provider statement was rejected, go to the 'Trip Summary' page, from the far left-hand-side bar, by clicking 'Mileage Entry'. Next to the missed period, click 'Choose Action'.
Next to the period you will have the option to 'Amend EV Charge Data', taking you through the close off process again, where you can input any missed charging data, or update a rejected document, as per the notes emailed to you on the rejection email.