Home Charge Value

Recording Home Charge Value During Close Off

To record your home charge value, a summary value is to be added during the close off process. This is the accumulation of total kWh used on your charging device over the month.

If you have a split rate, you can add the kWh’s used across both day and night rate.

If required by your company, you may need to upload a statement from the charging device, showing the kWh’s used to charge your vehicle throughout the month, this is often a PDF format report, downloaded from the website of mobile application provided by your charge point provider.

This is not your home tariff document, this is the breakdown, from your home charger, showing a breakdown of the kWh’s used to charge your vehicle, with a breakdown of the time each charge event started/ended - this means we can accurately verify the value of your home charge events within a month.

Once uploaded, continue the close off process until completion and, if required by your company, the team on our side will check your close off document 2 working days from the period being closed.

The team check documents within 2 working days, this process cannot be expedited and chasing the team will not speed up this process. 

Make sure your home charge events are dated within the current period's timeframe, otherwise you may receive the error 'Date of Charge Event must be between the periods dates dd/mm/yyyy and dd/mm/yyyy'.

Claiming For a Previous Period or Amending Rejected Document

If you need to claim for a previous period, or a period where your charge point provider statement was rejected, go to the 'Trip Summary' page, from the far left-hand-side bar, by clicking 'Mileage Entry'. Next to the missed period, click 'Choose Action'.

Next to the period you will have the option to 'Amend EV Charge Data', taking you through the close off process again, where you can input any missed charging data, or update a rejected document, as per the notes emailed to you on the rejection email.